Unirsal - CX at its best

Why Unirsal?

Consisting of 4 pillars, the unirsal product suite (or uniSUITE) is a front facing social CRM that utilizes intelligent Generative Pre-trained Transformers (GPTs), solid workflow automation technologies to seamlessly integrate with your systems and consolidate popular social media traffic channels including WhatsApp, Facebook, Instagram, Telegram, email and more to:

Capture inbound interactions from
all channels

Create attribute-based customer profiles on-the-go

Serve customers around the clock through automations

Acquire customers and convert leads efficiently

Reach a larger audience base in a bespoke manner

Keep customers updated with time & event-based notifications

UniLink

uniLINK is our advanced omni-channel platform that links your social media, WhatsApp and other channels together to capture and organize all inbound interaction with full control. uniLINK automatically creates attribute-based customer profiles and provides case management functionality and more.

UniGrow

uniGROW is our robust WhatsApp campaign management system that enables reaching customers based on attributes captured via uniLINK (or manually uploaded contact lists) by sending out bespoke targeted promotions, invitations, announcements, vouchers and more.

UniBot

uniBOT is our complex but not complicated GPT-enabled bot that serves internal and external customers. From providing a tourism travel plan and booking a doctor’s appointment to conducting an entire purchase journey or submitting a vacation request to the HR department, uniBOT is deployed in numerous approaches with many integrations.

UniPush

uniPUSH is our smart API solution that integrates with your current systems to alert customers to keep them informed and updated on orders made. Via WhatsApp, uniPUSH sends out time-based and event-based material such as tickets, abandoned cart alerts, payment reminders, shipping updates and more.